Terms & Conditions

Welcome to Roto Frank Mexico (roto24com.mx). Before using our services, please read the following terms and conditions carefully. By accessing and using our website, you agree to comply with these terms and conditions contained herein, as well as with respect to privacy policies and, where appropriate, any other documents that are part of or regulate the user's participation in this site. In the event that any of the terms to which the user will be subject when accessing this site are contrary to their interests, you should refrain from using this..
1.- Acceptance of terms: 
By using our services, you agree to be bound by these terms and conditions, as well as all applicable laws and regulations. Hereby acknowledges having read, understood and agreed to be bound by its terms and conditions. 
2.- Products and services: 
All products and services available through our website are subject to availability, rotation, averages and stock reserves, that is, even when a product is indicated "in stock", its availability will depend on the inventory at the time of actual processing* the request; It remains pending until the process is completed whether it is covered in its entirety or not. It is understood to process* the entire set of activities that are carried out prior to the preparation and shipment of the material in our warehouse. We reserve the right to modify or discontinue any product or service at any time without notice. 
3.- Orders: 
When you submit an order, we will send you an email to acknowledge receipt of your order ("Order Confirmation"). This does not mean that we have accepted your request. Our acceptance of the order occurs when the effective charge is made for the total amount of the purchase (Wire Transfer or Electronic Payments) for cash customers and for credit customers when accounting authorizes the use of their line of credit (previously approved) and in both cases the products are sent to you. We will send you a text message confirming that the products have been shipped with the understanding that the charge has been successful ("Shipping Confirmation"), along with your tracking number. 
Stock issues may occur when multiple customers place orders for products at the same time; When this happens and we cannot send a previously selected item, it will remain in B.O (Back Order) and the B.O terms set out at the end of this point will apply. We work hard to keep our stock levels as accurate as possible however errors may occasionally occur. If you have placed an incorrect order or wish to cancel an order before it is shipped, immediately call your assigned salesperson or contact Roto Frank México customer service (2221292300), and/or send an email to Roto Frank México: Tiendaonline@rotomexico.com and we will do everything in our power to help you. As Roto Frank Mexico always strives to deliver orders quickly, there is not much time to cancel the order.
FULFILLMENT OF ALL SITE ORDERS WILL BE SUBJECT TO AVAILABILITY. WE EXPRESSLY RESERVE THE RIGHT NOT TO ACCEPT YOUR ORDER FOR ANY REASON. WE ALSO RESERVE THE RIGHT TO CANCEL AN ORDER BY NOTIFICATION VIA EMAIL TO YOU IN THE FOLLOWING SITUATIONS (WITHOUT LIMITATION), WITHOUT BEING RESPONSIBLE FOR PAYMENT OF DAMAGES OR COSTS OTHER THAN THE REFUND OF ANY AMOUNT RECEIVED FROM YOU IN CONNECTION WITH THE ORDER WHICH WE HAVE CANCELED: 
-The requested product is discontinued and without replacement. 
-Our system tells us that the quantity of the product exceeds the usual consumption limits (a part can be supplied, leaving the rest in B.O)
-Your billing information is not correct or cannot be verified. 
-If the payment is not received in a certain period. 
-We cannot deliver to the address indicated due to force majeure. 
Back Orders (B.O) 
Any out-of-stock product will be marked as "reserve order" giving the possibility of purchasing it even if it is not currently in stock, remaining as B.O, which will be subject to review; If a product is discontinued, it will be evaluated and you will be offered a substitute or the option of purchasing another item with the value of the product that could not be supplied for cash customers; For credit clients, this amount will be returned to their line of credit. 
4.- Price and payment: 
The prices of the products are indicated in Euros (EUR) without VAT; This aforementioned tax is included when viewing the basket details as long as they are domestic sales. We reserve the right to modify prices at any time without prior notice. For customers with a PUE "cash" payment term, payments will be made through bank credit and debit cards (MasterCard and Visa) or Wire Transfers; and will be taken into account for the acquisition of the products previously selected in the order placed, as long as the issuing bank has effectively authorized its purchase. 
For customers with a PPD "credit" payment term, they may make purchases as long as they do not exceed their granted credit limit, and do not have past due balances. 
4.1 Promotional offers and coupons
All the coupons described below are only applicable to individuals and companies that have an access account in roto24com.mx.
If you have a promotional code, enter it on the shopping cart page in the '+Enter discount code' field and click 'Submit'. Please check that the expiration date of your promotional code has not expired before using it, otherwise you will not be able to use it. Please note that you cannot use more than one promotional code for the same purchase, that is, they cannot be accumulated. All promotional codes can be used only once per customer, unless otherwise indicated.
BIENVENIDOROTO Coupon valid for free shipping nationwide (Mexico), applicable only on your first purchase (one order), regardless of the amount of the same.
5.- Shipping and deliveries: 
Orders with an amount greater than 500 Euros excluding VAT, are entitled to free domestic shipping (Mexico), orders placed for an amount less than the amount indicated above will be sent collect to the recipient being the parcel (paquetexpress) who at the time of delivery will indicate the customer the amount to be debited to the same (parcel). are eligible for free shipping  are entitled to free domestic shipping (Mexico), orders placed for an amount less than the amount indicated above will be sent collect to the recipient being the parcel (paquetexpress) who at the time of delivery will indicate the customer the amount to be debited to the same (parcel). 
In the case of international shipments, the customer will be responsible for the entire process and costs generated by the export, in which we will only support you with the documentation that may be required.
Shipping times and rates expressly depend on the parcel service (Paquetexpress). We are not responsible for delays caused by events beyond our control, however we work hard to ensure that these incidents do not occur, from which we are not exempt. Please note that purchases made during holidays or weekends will be processed on the first following business day. *During special events such as “Buen Fin”, Hot Sale or long periods of time, delivery times may vary, we will do everything possible to satisfy the needs of our customers in a timely manner. 
6.- Returns and refunds: 
Each case can be very specific and is evaluated in a personalized way, so it will be necessary to contact your assigned salesperson or Roto Frank México customer service as soon as possible (2221292300), and/or send an email to Roto Frank México:tiendaonline@rotomexico.com; where you will be channeled to the appropriate person. 
7.- Verification of data and Billing: 
If you have updated any of your tax information, it will be necessary to report it before placing your order to the accounting area at the following email: accounting@rotomexico.com and to your assigned salesperson sending your updated Tax Status Certificate and any other documents required for its update; receiving a confirmation via email that these changes have been made successfully, you will then be able to place your order without any inconvenience. Otherwise we are not responsible for erroneous tax data issued and there will be no possibility of re-invoicing. 
8.- Intellectual property: 
All content on this website, including text, graphics, logos, images and software, is the property of Roto Frank and is protected by intellectual property laws, therefore we reserve the rights to act in any manner in accordance with our internal protocols we deem appropriate. The images presented in the "products" section are informative and illustrative in nature, and there may be differences with the product physically sent. 
9.- Communications:
By using our site, you agree to receive communications from us, including emails related to your account, newsletter requests, etc.; For more information you can consult our privacy policy. 
10.- Modifications: 
We reserve the right to update, modify or replace any part of these terms and conditions at any time. Modifications will take effect immediately upon posting on the site. 

Terms & Conditions

Welcome to Roto Frank Mexico (roto24com.mx). Before using our services, please read the following terms and conditions carefully. By accessing and using our website, you agree to comply with these terms and conditions contained herein, as well as with respect to privacy policies and, where appropriate, any other documents that are part of or regulate the user's participation in this site. In the event that any of the terms to which the user will be subject when accessing this site are contrary to their interests, you should refrain from using this..
1.- Acceptance of terms: 
By using our services, you agree to be bound by these terms and conditions, as well as all applicable laws and regulations. Hereby acknowledges having read, understood and agreed to be bound by its terms and conditions. 
2.- Products and services: 
All products and services available through our website are subject to availability, rotation, averages and stock reserves, that is, even when a product is indicated "in stock", its availability will depend on the inventory at the time of actual processing* the request; It remains pending until the process is completed whether it is covered in its entirety or not. It is understood to process* the entire set of activities that are carried out prior to the preparation and shipment of the material in our warehouse. We reserve the right to modify or discontinue any product or service at any time without notice. 
3.- Orders: 
When you submit an order, we will send you an email to acknowledge receipt of your order ("Order Confirmation"). This does not mean that we have accepted your request. Our acceptance of the order occurs when the effective charge is made for the total amount of the purchase (Wire Transfer or Electronic Payments) for cash customers and for credit customers when accounting authorizes the use of their line of credit (previously approved) and in both cases the products are sent to you. We will send you a text message confirming that the products have been shipped with the understanding that the charge has been successful ("Shipping Confirmation"), along with your tracking number. 
Stock issues may occur when multiple customers place orders for products at the same time; When this happens and we cannot send a previously selected item, it will remain in B.O (Back Order) and the B.O terms set out at the end of this point will apply. We work hard to keep our stock levels as accurate as possible however errors may occasionally occur. If you have placed an incorrect order or wish to cancel an order before it is shipped, immediately call your assigned salesperson or contact Roto Frank México customer service (2221292300), and/or send an email to Roto Frank México: Tiendaonline@rotomexico.com and we will do everything in our power to help you. As Roto Frank Mexico always strives to deliver orders quickly, there is not much time to cancel the order.
FULFILLMENT OF ALL SITE ORDERS WILL BE SUBJECT TO AVAILABILITY. WE EXPRESSLY RESERVE THE RIGHT NOT TO ACCEPT YOUR ORDER FOR ANY REASON. WE ALSO RESERVE THE RIGHT TO CANCEL AN ORDER BY NOTIFICATION VIA EMAIL TO YOU IN THE FOLLOWING SITUATIONS (WITHOUT LIMITATION), WITHOUT BEING RESPONSIBLE FOR PAYMENT OF DAMAGES OR COSTS OTHER THAN THE REFUND OF ANY AMOUNT RECEIVED FROM YOU IN CONNECTION WITH THE ORDER WHICH WE HAVE CANCELED: 
-The requested product is discontinued and without replacement. 
-Our system tells us that the quantity of the product exceeds the usual consumption limits (a part can be supplied, leaving the rest in B.O)
-Your billing information is not correct or cannot be verified. 
-If the payment is not received in a certain period. 
-We cannot deliver to the address indicated due to force majeure. 
Back Orders (B.O) 
Any out-of-stock product will be marked as "reserve order" giving the possibility of purchasing it even if it is not currently in stock, remaining as B.O, which will be subject to review; If a product is discontinued, it will be evaluated and you will be offered a substitute or the option of purchasing another item with the value of the product that could not be supplied for cash customers; For credit clients, this amount will be returned to their line of credit. 
4.- Price and payment: 
The prices of the products are indicated in Euros (EUR) without VAT; This aforementioned tax is included when viewing the basket details as long as they are domestic sales. We reserve the right to modify prices at any time without prior notice. For customers with a PUE "cash" payment term, payments will be made through bank credit and debit cards (MasterCard and Visa) or Wire Transfers; and will be taken into account for the acquisition of the products previously selected in the order placed, as long as the issuing bank has effectively authorized its purchase. 
For customers with a PPD "credit" payment term, they may make purchases as long as they do not exceed their granted credit limit, and do not have past due balances. 
4.1 Promotional offers and coupons
All the coupons described below are only applicable to individuals and companies that have an access account in roto24com.mx.
If you have a promotional code, enter it on the shopping cart page in the '+Enter discount code' field and click 'Submit'. Please check that the expiration date of your promotional code has not expired before using it, otherwise you will not be able to use it. Please note that you cannot use more than one promotional code for the same purchase, that is, they cannot be accumulated. All promotional codes can be used only once per customer, unless otherwise indicated.
BIENVENIDOROTO Coupon valid for free shipping nationwide (Mexico), applicable only on your first purchase (one order), regardless of the amount of the same.
5.- Shipping and deliveries: 
Orders with an amount greater than 500 Euros excluding VAT, are entitled to free domestic shipping (Mexico), orders placed for an amount less than the amount indicated above will be sent collect to the recipient being the parcel (paquetexpress) who at the time of delivery will indicate the customer the amount to be debited to the same (parcel). are eligible for free shipping  are entitled to free domestic shipping (Mexico), orders placed for an amount less than the amount indicated above will be sent collect to the recipient being the parcel (paquetexpress) who at the time of delivery will indicate the customer the amount to be debited to the same (parcel). 
In the case of international shipments, the customer will be responsible for the entire process and costs generated by the export, in which we will only support you with the documentation that may be required.
Shipping times and rates expressly depend on the parcel service (Paquetexpress). We are not responsible for delays caused by events beyond our control, however we work hard to ensure that these incidents do not occur, from which we are not exempt. Please note that purchases made during holidays or weekends will be processed on the first following business day. *During special events such as “Buen Fin”, Hot Sale or long periods of time, delivery times may vary, we will do everything possible to satisfy the needs of our customers in a timely manner. 
6.- Returns and refunds: 
Each case can be very specific and is evaluated in a personalized way, so it will be necessary to contact your assigned salesperson or Roto Frank México customer service as soon as possible (2221292300), and/or send an email to Roto Frank México:tiendaonline@rotomexico.com; where you will be channeled to the appropriate person. 
7.- Verification of data and Billing: 
If you have updated any of your tax information, it will be necessary to report it before placing your order to the accounting area at the following email: accounting@rotomexico.com and to your assigned salesperson sending your updated Tax Status Certificate and any other documents required for its update; receiving a confirmation via email that these changes have been made successfully, you will then be able to place your order without any inconvenience. Otherwise we are not responsible for erroneous tax data issued and there will be no possibility of re-invoicing. 
8.- Intellectual property: 
All content on this website, including text, graphics, logos, images and software, is the property of Roto Frank and is protected by intellectual property laws, therefore we reserve the rights to act in any manner in accordance with our internal protocols we deem appropriate. The images presented in the "products" section are informative and illustrative in nature, and there may be differences with the product physically sent. 
9.- Communications:
By using our site, you agree to receive communications from us, including emails related to your account, newsletter requests, etc.; For more information you can consult our privacy policy. 
10.- Modifications: 
We reserve the right to update, modify or replace any part of these terms and conditions at any time. Modifications will take effect immediately upon posting on the site.